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Professional customer service at the welcome desk

mit Mag. Thomas Hofer am 9. September 2019 in Wien

A competent welcome immediately attracts attention by clients and visitors. The welcome desk is the first business card of the company and here, the visitor experiences the customer service orientation and the corporate identity of your enterprise. Which activities are expected from the reception desk staff?

Contents:

  • The first impression – Customer orientation
  • How you speak shows your competences
  • The right behaviour in stressful situations

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